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Terms of Service

Last updated: March 29, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Appecho Labs LLC, a Virginia limited liability company located at Alexandria, VA 22304 ("Company," "we," "us," or "our"), governing your access to and use of the LeakRate mobile application, web dashboard, website, and all related services (collectively, the "Service").

By creating an account, downloading the application, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of Service

LeakRate is a software tool that assists HVAC/R professionals with refrigerant tracking, leak rate calculations, service event documentation, and record-keeping. The Service includes a mobile application (iOS and Android), a web dashboard, and a marketing website with a free calculator.

3. Not Legal, Regulatory, or Engineering Advice

THE SERVICE IS A RECORD-KEEPING AND CALCULATION TOOL ONLY. LeakRate does not provide legal advice, regulatory compliance certification, engineering recommendations, or professional HVAC/R guidance of any kind.

While the Service references EPA regulations including Clean Air Act Section 608 (40 CFR Part 82, Subpart F) and the AIM Act (40 CFR Part 84, Subpart C), the Service does not guarantee regulatory compliance. Users are solely responsible for ensuring their own compliance with all applicable federal, state, and local laws and regulations.

LeakRate's leak rate calculations are based on EPA-published formulas but may not account for all regulatory nuances, amendments, or jurisdiction-specific requirements. The Company makes no representation that use of the Service will satisfy any regulatory obligation or withstand any audit or enforcement action.

You should consult with a qualified environmental compliance attorney or EPA-certified professional for regulatory guidance specific to your situation.

4. Accuracy Disclaimer

The Service performs calculations based on data you provide. The Company does not independently verify the accuracy of any data entered by users. Leak rate calculations, compliance status indicators, threshold alerts, and all other outputs are only as accurate as the data you input.

Regulatory thresholds, penalty amounts, refrigerant classifications, and other regulatory information displayed in the Service are provided for informational purposes only and may not reflect the most current regulatory text. The Company endeavors to keep this information current but makes no warranty of accuracy, completeness, or timeliness.

5. User Accounts and Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that entity to these Terms.

You are responsible for maintaining the security of your account credentials. You are responsible for all activity that occurs under your account, whether authorized by you or not. You must notify us immediately at support@leakrate608.com if you suspect unauthorized access.

6. Team Accounts

If you subscribe to a Team or Enterprise plan, you ("Account Owner") may invite technicians and other team members to access the Service under your account scope. You are responsible for:

  • All activity performed by team members under your account
  • Ensuring team members comply with these Terms
  • Managing team member access and permissions
  • All charges incurred by team member usage

Revoking a team member's access does not delete data created by that team member. Data created under your account scope remains your responsibility.

7. Subscription and Payment

7.1 Plans and Pricing

The Service is offered in multiple tiers (Free, Solo, Team, Enterprise) with features and pricing as described on our website. Pricing is subject to change with 30 days' notice to existing subscribers.

7.2 Billing

Paid subscriptions are billed monthly or annually in advance via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are in U.S. dollars.

7.3 Refunds

Payments are non-refundable except where required by applicable law. If you cancel a subscription, you retain access through the end of your current billing period. No partial refunds are issued for unused time.

7.4 Free Tier

The Free tier may be modified, limited, or discontinued at any time without notice.

8. Your Data

8.1 Ownership

You retain ownership of all data you enter into the Service, including customer records, equipment data, service events, and any other content ("User Data"). We do not claim ownership of User Data.

8.2 License to Us

You grant us a limited, non-exclusive, worldwide license to use, store, process, and transmit your User Data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or your account is closed.

8.3 Data Export

Paid subscribers may export their data via PDF reports and other export features as available in their plan. We will make commercially reasonable efforts to make User Data available for export upon request.

8.4 Data Retention

We retain User Data for as long as your account is active. Upon account deletion, we will delete your User Data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Use the Service to store or transmit malicious code
  • Resell, sublicense, or redistribute the Service without written permission
  • Use automated scripts, bots, or scrapers to access the Service
  • Impersonate another person or entity
  • Interfere with or disrupt the integrity or performance of the Service

10. Intellectual Property

The Service, including its design, code, features, branding, documentation, and all related intellectual property, is owned by Appecho Labs LLC and protected by copyright, trademark, and other laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it as described herein.

"LeakRate" and the LeakRate logo are trademarks of Appecho Labs LLC. You may not use these marks without prior written consent.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, the Company does not warrant that:

  • The Service will meet your requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • Any calculations, data, or outputs will be accurate, complete, or reliable
  • Use of the Service will satisfy any regulatory, legal, or compliance obligation
  • Any defects will be corrected

You assume all risk associated with your use of the Service, including any reliance on the accuracy, completeness, or usefulness of any calculations, compliance indicators, or regulatory information provided through the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL APPECHO LABS LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
  • COST OF PROCUREMENT OF SUBSTITUTE SERVICES
  • REGULATORY FINES, PENALTIES, OR ENFORCEMENT ACTIONS
  • DAMAGES ARISING FROM OR RELATED TO ANY INACCURACY IN CALCULATIONS, DATA, OR COMPLIANCE INDICATORS

ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Appecho Labs LLC, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Any data or content you enter into the Service
  • Any claim by a third party related to your use of the Service, including but not limited to claims arising from regulatory non-compliance, inaccurate data entry, or reliance on outputs from the Service

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting support@leakrate608.com or through account settings.

Upon termination: (a) your license to use the Service immediately ceases; (b) you remain liable for any fees owed; (c) provisions that by their nature should survive termination will survive, including Sections 3, 4, 8, 10, 11, 12, 13, 16, and 17.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or by posting a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Alexandria, Virginia. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

17. General Provisions

  • Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
  • Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms without restriction.
  • Force Majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, labor disputes, or infrastructure failures.

18. Contact

For questions about these Terms, contact us at:

Appecho Labs LLC
Alexandria, VA 22304
support@leakrate608.com